You’re trying to lớn send pictures from your iPhone, but they won’t go through. It doesn’t matter whether you’re using Messages, Photos, or another tiện ích – nothing works. Instead, your iPhone says Not Delivered with the red exclamation point inside the circle, or your photos get stuchồng halfway through sending and never finish. In this article, I’ll explain why your iPhone won’t sover pictures and how to lớn diagnose và fix the problem for good.
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What You Need To Know Before We Begin
The first thing we need to vày khổng lồ figure out why your iPhone won’t sover pictures is answer these two questions, and I’ll help you with both.
Are Pictures Not Sending Using iMessage or Regular Text Messages?
Any time you skết thúc or receive sầu a text or picture message on your iPhone, it goes through as either a regular text message or an iMessage. In the Messages tiện ích, the iMessages you send show up in xanh bubbles và the text messages you send show up in green.
Even though they work together seamlessly in the Messages phầm mềm, iMessages và text messages use different technologies to lớn send pictures. iMessages are sent using Wi-Fi or the wireless data plan you purchase through your wireless carrier. Regular text / picture messages are sent using the text messaging plan you purchase through your wireless carrier.
When your iPhone won’t skết thúc pictures, the problem is usually with text messages or iMessages — not with both. In other words, pictures will sover with iMessages, but won’t send with text / picture messages — or vice versa. Even if you do have a problem with both, we need to troubleshoot each problem separately.
To find out whether your iPhone is having a problem sending messages with iMessages or text messages, open the Messages ứng dụng & open up a conversation with someone you can’t send pictures to lớn. If the other messages you’ve sầu sent that person are in xanh, your iPhone won’t sover pictures using iMessage. If the other messages are in green, your iPhone won’t send pictures using your text messaging plan.
Are Pictures Not Sending To One Person, Or Everyone?
Now that you know whether the problem is with iMessages or text / picture messages, it’s time to lớn determine whether you’re having a problem sending photos lớn everyone or to just one person. To do this, try sending a picture lớn someone else as a test, but read this first:
Before you send a demo picture, make sure you send it lớn someone who is using the same giải pháp công nghệ (iMessage or text / picture messages) as the person you can’t skết thúc pictures to. Here’s what I mean:
If pictures won’t send using to someone using iMessage, skết thúc a demo picture khổng lồ someone else who uses iMessage (blue bubbles). If you pictures won’t skết thúc using your text / picture messaging plan, send a kiểm tra picture khổng lồ someone else whose messages go through as text messages (in green bubbles).
As a rule of thumb, if a picture won’t skết thúc to lớn just one person, the problem is on their kết thúc and they may need to change something on their iPhone or with their wireless carrier lớn fix the problem. If you iPhone won’t sover pictures khổng lồ anyone, the problem is on your kết thúc. I’ll give you solutions for both scenarios below.
If Your iPhone Won’t Send Pictures Using iMessage
1. Test Your Internet Connection
iMessages are sent over your iPhone’s connection lớn the internet, so the first thing we’ll do is kiểm tra your iPhone’s connection to the mạng internet. The easiest way to lớn vì chưng this is to lớn try sending a message using your wireless data plan & then try sending a message when your iPhone is connected to Wi-Fi.
If your iPhone is connected khổng lồ Wi-Fi và your iPhone won’t sover pictures, go to Settings -> Wi-Fi và turn off Wi-Fi. Your iPhone will connect to the cellular data network, and you should see 5G, LTE, 4G, or 3G appear in the upper left-hvà corner of the screen.
Try sending the picture again. If it goes through, the problem lies with your Wi-Fi connection, & I’ve sầu written an article that explains what to do when your iPhone won’t connect to Wi-Fi. Don’t forget lớn turn Wi-Fi baông xã on when you’re done!
If your iPhone won’t sover pictures when it’s not connected to lớn Wi-Fi, go somewhere that has Wi-Fi, connect to the Wi-Fi network in Settings -> Wi-Fi, và try sending the message again. If the message goes through, the problem is probably with your iPhone’s cellular data connection.
2. Make Sure Cellular Data Is Turned On
Go to lớn Settings -> Cellular and make sure the switch next to Cellular Data is turned on. When you’re not connected to lớn Wi-Fi, iMessages are sent using your wireless data plan, not your text messaging plan. If Cellular Data is turned off, the pictures you skết thúc as text / picture messages will go through, but the pictures you send as iMessages will not.
3. Does The Other Person Have iMessage Turned On?
I recently worked with a friend whose messages weren’t going through to lớn her son after he got a new, non-Apple phone. It’s a comtháng problem that happens when someone switches to lớn an Android smartphone but doesn’t sign out of iMessage.
Here’s the situation: Your iPhone và the iMessage VPS think that person still has an iPhone, so they try lớn send pictures using iMessage, but they never go through. Fortunately, there’s a simple way for them lớn sign out of iMessage & solve sầu the problem for good. Tell them khổng lồ follow this liên kết to Apple’s tư vấn page where they can disable iMessage by sending themselves a text message và typing in a confirmation code online.
4. Rephối Network Settings
An inadvertent change in the Settings ứng dụng can cause connection problems that can be tricky lớn diagnose, but there’s a good way to lớn fix them all at once. Remix Network Settings is a great way lớn remix just those settings that affect the way your iPhone connects to Wi-Fi and the cellular network, without affecting any of your personal information. You will have to lớn reconnect lớn your Wi-Fi network again, so make sure you know the password before you move sầu on.
To rephối the network settings on your iPhone, go to Settings -> General -> Rephối -> Remix Network Settings, enter your passcode, and tap Remix Network Settings. Try sending another demo message after your iPhone reboots khổng lồ see if the problem was resolved.
If you’re still having problems after you’ve sầu followed these steps, skip to the section called If Your iPhone Still Won’t Sover Pictures.
If Your iPhone Won’t Skết thúc Pictures Using Your Text / Picture Messaging Plan
1. Make Sure MMS Messaging Is Turned On
We’ve sầu already discussed the two types of messages that are sent using the Messages app: iMessages và text / picture messages. And, khổng lồ make things more complicated, there are also two types of text / picture messages. SMS is the original khung of text messaging that only sends short amounts of text, and MMS, which was developed later, is capable of sending pictures và longer messages.
If MMS is turned off on your iPhone, regular text messages (SMS) will still go through, but pictures will not. To make sure MMS is turned on, go to Settings -> Messages and make sure the switch next to MMS Messaging is turned on.
2. Cheông xã For A Carrier Settings Update
Apple and your wireless carrier routinely push carrier settings updates to lớn help improve sầu your iPhone’s connection lớn your carrier’s network. Your iPhone could experience cellular issues if the carrier settings aren’t up lớn date.
A pop-up typically appears on the screen when a carrier settings update is available. If you see the pop-up on your iPhone, tap Update.
You can manually check for a carrier settings update by opening Settings and tapping General -> About. A pop-up will appear here in about ten seconds if a carrier settings update is available. If a pop-up doesn’t appear, move sầu onlớn the next step!
3. Reset Network Settings
4. Liên hệ Your Wireless Carrier
Unfortunately, when it comes lớn problems with your iPhone’s connection to lớn your wireless carrier, you may need lớn tương tác them for help. Customer account issues & technical outages can cause MMS messages not to lớn be delivered, & the only way lớn know for sure is lớn call & ask.
The easiest way to find out what number to lớn hotline is khổng lồ search Google for “your wireless carrier (Verizon, AT&T, etc.) wireless customer support number”. For example, if you Google “Verizon wireless customer support number”, you’ll find the number at the top of the search results.
If Your iPhone Still Won’t Sover Pictures
If you still can’t skết thúc pictures with your iPhone, my advice on how to lớn proceed depends upon whether you can’t send pictures lớn just one person or you can’t skết thúc them to lớn anyone.
If you can’t send pictures khổng lồ just one person, ask them if they can receive iMessages or text / picture messages from anyone. Remember, they may be able to receive iMessages but not text / picture messages, or vice versa. Your best bet is lớn nội dung this article with them và have sầu them go through the troubleshooting steps themselves.
If you think the problem is on your end, here’s what to do next: Delete your conversation with them in the Messages phầm mềm, delete their contact from your iPhone, và follow the instructions above khổng lồ Rephối Network Settings. After your iPhone reboots, type their phone number into lớn the Messages phầm mềm & try sending them a picture message. If it goes through, add their contact information again và you’re good lớn go.
If that still doesn’t work, you may need khổng lồ bachồng up your iPhone lớn iCloud or iTunes, restore your iPhone, and then restore your data from the backup. Restoring your iPhone erases everything on it & reloads the software, a process that can solve sầu all sorts of software issues. I recommover you do a DFU restore, which is a special type of restore that Apple techs use at the Apple Store. I’ve sầu written an article that explains how to DFU restore your iPhone.
Wrapping It Up
Now that your iPhone is sending pictures again, go ahead & sover some pictures to your family và friends. But be careful: I know someone who tried khổng lồ skết thúc a picture of his Christmas tree in a group text to lớn his entire family, but accidentally ended up sending else. It was an awkward Christmas. I’d lượt thích lớn hear about your experiences figuring out why you couldn’t sover pictures on your iPhone in the comments section below, & I’ll be here to help along the way.